Q1: How do you guarantee product quality?
A: Every unit undergoes rigorous testing by our certified engineers before shipping. We test for full functionality, firmware integrity, and physical condition. All products are stored in a dust-free, ESD-protected environment. We guarantee 100% genuine parts with like-new appearance and performance.
Q2: What payment methods do you accept?
A:For in-stock items, we ship within 1-3 business days. For bulk orders (typically 100+ units), delivery takes approximately 15 days after payment confirmation. Exact lead time depends on quantity please contact us for a precise schedule.
Q3: What shipping carriers do you use?
A:We ship via DHL, FedEx, UPS, and EMS. We choose the most reliable and cost-effective option based on your destination and timeline requirements.
Q4: How can you slove the problem if we receive the defective goods?
A:Send us the pictures or video first time,we will send free replacement spare parts for you. And we accept returns or exchange only for quality-related issues. Please double-check your requirements before placing an order. If you have any doubts about compatibility, feel free to contact us and we'll be happy to assist.
Q5: Can I visit your company?
A:Absolutely! We are located in Shenzhen, China and welcome visitors by appointment. It's a great opportunity for you to inspect our inventory, meet our team, and build a stronger partnership. Please contact us in advance to schedule a visit.
Q6: How can I reach you if I have more questions?
A:You are always welcome to contact us directly through the platform or leave us a message. We will get back to you as soon as possible and provide the most professional solution for your needs.
Our working hours: China Standard Time (UTC+8), Monday to Friday, 9:00 AM - 6:00 PM. Feel free to reach out anytime during business hours, and we'll respond promptly.